All reasons for account blocking are checked and examined in full, and the Customer Service team reserves the right to not specify reasons in some cases. If you still believe the account block was unjustified, please submit a new ticket to Customer Support and describe the situation, attaching screenshots and other data that will help solve the case.Īll tickets and applications are thoroughly investigated with all data being checked multiple times.In most cases, the account blocking took place due to the violation of the rules. Retrace your steps in accordance to the information in the documents from the previous step.Read the reasons for the account block and take a look at the suggested documents, such as End User License Agreement or the Game Rules.If your account has been blocked, you will see a block notification with the reason for the block. Go to the World of Tanks website and enter your username and password to go to the Account Management page or try to log into the game.The account was hacked or suspected of being hacked.The user violated the End User License Agreement.Fill in the form with relevant information to prove you are the owner of the account, and you'll be able to change your password. If you have lost or forgot the password, or the password doesn't work, you can change your password by using the "account recovery" option.Ĭheck the account recovery page for more information. I forgot my password or want to change it. If the suggested procedures failed to help, please read on. Please make sure that no one can see or find the password. If the above steps did not help, please note your password in a text document, and then copy and paste it to the authorization window.
Caps Lock makes all letters capitalized and thus, you might be entering the wrong password or username.
If you are experiencing this issue, please make sure there are no typos. To avoid this, please follow these steps: I typed my username and password, but it doesn't let me in!
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